Milagro Barefoot all-year-round boots - brown
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Monserrat Belmar
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08/08/2023
The experience buying in here was awful. I ordered a pair of shoes, and after two weeks they went on sale so I bought a second pair. I waited 2 months until I had to emailed them asking for an update about my shoes, the answer was “we are working on them you don’t have to worry”. I was going on holiday and I really needed to have an idea about when they would be shipped to organise someone to receive them. After 10 weeks I emailed them again, and I didn’t even get a response. After 3 months of not answer of what happened with my order I emailed them again and requested a refund for the 2 pairs of shoes and they said that now the shoes were ready, so I decided to carry on with my order, they took another week before the shoes were actually shipped. I place 2 orders, payed 2 postage fees and they both came together and I did not get offered to be refund for the USD50 that the second shipping cost. I asked for that amount to be refunded, I’m not surprised but I did not get an answer, again!
I ordered them for winter and received them at the end of the season, and they are pretty but no way it’s worth the hype. They are cute for a casual use but no way would the quality cope with a daily use for a whole season.
I’m so sorry, I really wanted to like them but the whole experience make me say: I won’t recommend this shop because it has way to much to improve regarding customer service.
The treatment is disrespectful with your time, they don’t inform you how is the order going, when can you expect your shoes to arrive and don’t answer emails. Is not nice to have to be on top of someone to actually get what you bought after 3 months!